Arno (EMEA Partner)

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Displaying Subsection list on Category page

Hi Greg, As the last comment by Amy was pretty old, I assumed you were responding to me. Our theme is newly created copenhagen theme I am working with and your code would work fine, but it does not...

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• Arno (EMEA Partner)
• Created December 14, 2021 19:21
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Displaying Subsection list on Category page

This looks just great, that you can print out both subsection titles and articles for each section in category. Does anyone know if this would work also for a section page, that you show all sectio...

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• Arno (EMEA Partner)
• Edited December 12, 2021 19:10
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Using Ticket View in Salesforce

Trying to figure out, if this integration would work for us in specific case. The view for creating a ticket with internal and public comments is fine, and editing fields is good too, but is it pos...

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• Arno (EMEA Partner)
• Created December 10, 2021 18:06
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Best Practices: Using labels in Answer Bot triggers

Edited - Solved - Sharing the solution!This article states: This article covers three scenarios for using labels in triggers to better target article suggestions in your web forms. For information...

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• Arno (EMEA Partner)
• Created October 17, 2021 10:49
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Organization Custom Fields for Ticket Organization instead of Requester Organization

Thanks for the information. Appreciate you sharing this. Hopefully this will be solved soon. 

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• Arno (EMEA Partner)
• Created September 09, 2021 14:42
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Organization Custom Fields for Ticket Organization instead of Requester Organization

Is there a solution to this issue. Is common, when serving large companies, that organization must be divided to multiple organizations, and ticket organization is more relevant than requester defa...

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• Arno (EMEA Partner)
• Created September 09, 2021 12:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

We have similar situation with tight SLAs with specific customer(s), and we really need to views to auto refresh. Agents are following multiple windows for udpates and these are all autoupdating ex...

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• Arno (EMEA Partner)
• Created May 31, 2021 09:27
• 4 votes

1. Talk
2. ...
3. Setting up Talk
4. Enabling customer callback

Questions about configuration and how callbacks work - based on testing: callback is only offered when there are free positions in queue AND atleast one agent is with "away" status (online is not r...

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• Arno (EMEA Partner)
• Created May 05, 2021 11:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Any update on this? These notifications as well as out of office replies can be seen as essential infomation for customer services teams. Any plans in the near future on Zendesk side for this?

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• Arno (EMEA Partner)
• Created March 30, 2021 07:59
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Using restricted help center content with Web Widget (Classic)

User segments are not discussed in this article, and does someone know or even has experience about this: if customer user is authenticated with SSO, does widget then automatically limit/allow the ...

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• Arno (EMEA Partner)
• Created March 29, 2021 09:02
• 0 votes