Arno (EMEA Partner)

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

We have similar situation with tight SLAs with specific customer(s), and we really need to views to auto refresh. Agents are following multiple windows for udpates and these are all autoupdating ex...

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• Arno (EMEA Partner)
• Created May 31, 2021 09:27
• 4 votes

1. Bots and automation
2. Answer Bot documentation
3. Languages supported in Answer Bot

There seems to be discussion about two separate things here. There is language support for Answer BOT and then there is language support for the new widget supporting predefined flows for customers...

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• Arno (EMEA Partner)
• Edited June 16, 2022 20:09
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

This would be most helpful. Our agents are constantly on the move, and answer via mobile phone. They are not able to answer all calls, and calling back to those customers should be possible via Ze...

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• Arno (EMEA Partner)
• Created December 01, 2018 12:02
• 2 votes

1. Support
2. ...
3. Ticket management
4. Multibrand known issues

First asked for a workaround on Agent workspace related article, but a guess this could been seen as an issue with multibrand support, and could be pretty easily corrected: Anyone found a workaroun...

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• Arno (EMEA Partner)
• Created March 23, 2023 08:43
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. WhatsApp/Messaging Agent Work Space

Hi Pedro, Thanks for the tip. Unfortunately this would not suite us either now, and is far too complex, but I might consider this with some other case. Hopefully we will see development on this soo...

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• Arno (EMEA Partner)
• Created February 08, 2022 12:39
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. WhatsApp/Messaging Agent Work Space

This solution seems to work fine. Just have to be careful that you do not have other triggers routing the tickets that do not exclude Whatsapp channel and override this trigger. But has no one foun...

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• Arno (EMEA Partner)
• Created February 03, 2022 10:31
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Displaying Subsection list on Category page

Hi Greg, As the last comment by Amy was pretty old, I assumed you were responding to me. Our theme is newly created copenhagen theme I am working with and your code would work fine, but it does not...

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• Arno (EMEA Partner)
• Created December 14, 2021 19:21
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

Any update on this? These notifications as well as out of office replies can be seen as essential infomation for customer services teams. Any plans in the near future on Zendesk side for this?

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• Arno (EMEA Partner)
• Created March 30, 2021 07:59
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Set Department after chat started

It would certainly make sense to be able to transfer a chat to secondary department, even if customer has requested a chat, but has not been served in defined time frame. This should be changed so,...

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• Arno (EMEA Partner)
• Created October 19, 2020 18:06
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Ability to see option pressed on an IVR

It could help also the agent responding to a call, if the agent could see this information on the incoming call information, or on the ticket created when call is opened. In many cases this might b...

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• Arno (EMEA Partner)
• Created February 28, 2020 22:09
• 1 vote