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Charity Carson's Avatar

Charity Carson

Joined Apr 15, 2021

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Last activity Jul 22, 2022

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Charity Carson

Charity Carson created a post,

Post Feedback - Ticketing system (Support)

We'd like to be able to report on the number of tickets containing words like "fast, quick, easy" in good satisfaction comments by adding a tag to the ticket via a trigger. AskNicely has this functionality already and we'd like to replicate it for our support tickets. 

Posted Apr 13, 2022 · Charity Carson

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Charity Carson created a post,

Post Feedback - Help Center (Guide)

I would love to be able to notify reviewers, publishers, and authors when articles are submitted for review, awaiting approval, and published. We have a lot of article authors and they can't follow the article until it's published but aren't able to publish it themselves. I'd like to notify their supervisors when the article is ready for review. And I'd like to notify myself when the articles are approved. 

Posted Aug 09, 2021 · Charity Carson

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Charity Carson commented,

Community comment Feedback - Ticketing system (Support)

We'd like to use side conversations to send emails to vendors and external users but need to include a disclaimer. It would be awesome to have branding applied to the email as well so the experience is consistent for our end users. 

View comment · Posted Jul 19, 2021 · Charity Carson

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