Charity Carson
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Last activity
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Activity overview
Latest activity by Charity Carson-
Charity Carson created a post,
Tagging based on Satisfaction comments
AnsweredWe'd like to be able to report on the number of tickets containing words like "fast, quick, easy" in good satisfaction comments by adding a tag to the ticket via a trigger. AskNicely has this funct...
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Charity Carson created a post,
Triggers for Article Status Updates
I would love to be able to notify reviewers, publishers, and authors when articles are submitted for review, awaiting approval, and published. We have a lot of article authors and they can't follow...
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Charity Carson commented,
We'd like to use side conversations to send emails to vendors and external users but need to include a disclaimer. It would be awesome to have branding applied to the email as well so the experienc...