Sarah Anscombe
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Total activity16
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes6
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Subscriptions5
Activity overview
Latest activity by Sarah Anscombe-
Sarah Anscombe commented,
The timestamps in the tickets is not matching up with that in the reports, depending on who runs them. Makes it difficult to marry up the data. Would be helpful if we could choose the timezone.
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Sarah Anscombe commented,
Could I ask if there has been any progress with this?It would be helpful, even just to be able to engage with our customers by name. Thanks
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Sarah Anscombe commented,
Following - as this would be helpful for us too.
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Sarah Anscombe commented,
Hi - this does not actually give the customer's location. I was sent this response: Hi Sarah, Thank you for your response! I checked with one of our Explore experts on this and unfortunately this i...
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Sarah Anscombe created a post,
Reporting on Customer location.
AnsweredWithin Insights, a map is provided showing where tickets are generated from. This data cannot be exported and is not provided in text anywhere. There is also no option within Explore to report on t...