Andreas Schuster
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Recent activity by Andreas Schuster-
Hi Miles, you should find all the neccessary info here:https://support.zendesk.com/hc/en-us/articles/203663336-Adding-support-addresses-for-users-to-submit-tickets I would do it like that: set up ...
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Hi @... Looks like Zendesk did not implement this feature you expect from the new workspace.Did you already try a tool like Tampermonkey to fix it yourself? Best,
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Hallo Marcus, Es gibt verschiedene Möglichkeiten diese Amazon-Tickets zu erfassen, entweder mit einer separaten E-Mail die man in Zendesk einrichten kann z.b. amazon@business-name.zendesk.com oder ...
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Hi Serge, Can that view be customized. In particular, I am looking to add 'solved' field to be able to see the solved date. As far as I know, you cannot edit the columns in this special view. In...
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Hey, I just wanted to set up some content blocks, but with the current implementation, it's completely useless for any Help-Center which is doing stuff beyond the WYSIWYG Editor 😞 It's a bit disapp...
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Did you enforce new limitations on the Enterprise plan?I got an email that one Twitter page needs to be re-authorized when doing that I received the following error.
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I try to use emojis if I want to point something out (e.g. 🔴🟡🟢🟠🔵), however, I can understand that in certain business emails this does not look good. Let's hope Zendesk will fix this.
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Hi @..., Could you please try it with the following syntax? {% unless ticket.tags contains 'nosignature' %}Kind regards,{{agent.signature}}{% endunless %} Cheers,
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+1 Let's show some Community Moderator presence here 😉
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Hi @..., There is a workaround where you can update Zendesk itself. Trigger I can only advise you to set up this Trigger on ticket creation, or work with tags so that you can ensure it only fires...