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Robert De La O

Joined Apr 15, 2021

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Last activity Apr 04, 2023

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ACTIVITY OVERVIEW

Latest activity by Robert De La O

Robert De La O commented,

Community comment Feedback - Ticketing system (Support)

Support has told us that this is no longer prioritized. Is that true? If so, very unfortunate as we were waiting for this feature. 

View comment · Posted Apr 04, 2023 · Robert De La O

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Robert De La O commented,

Community comment Feedback - Ticketing system (Support)

This is something new that just started happening to our tickets as well after over a year of using Answer Bot. We are having to exclude certain customers from Answer Bot now as a result.

 

View comment · Posted Mar 21, 2022 · Robert De La O

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Robert De La O commented,

Community comment Feedback - Admin Center

We leverage saml to provision users and when an employee leaves it automatically suspends them (though we as admins don't always know this). It would be nice to have a filter on the team view to filter team members who are suspended so we can downgrade them.

View comment · Posted Oct 01, 2021 · Robert De La O

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Robert De La O commented,

Community comment Feedback - Ticketing system (Support)

Agree with all of the above. We really need to be able to edit the organization on a closed ticket. We had tickets that were misassigned and we want to be able to correct this inaccuracy.

View comment · Posted Apr 12, 2021 · Robert De La O

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Robert De La O commented,

Community comment Feedback - Reporting and analytics (Explore)

Agreed this is important for us as well. 

View comment · Posted Mar 05, 2021 · Robert De La O

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