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Robert De La O
Joined Apr 15, 2021
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Last activity Apr 04, 2023
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Latest activity by Robert De La O
Robert De La O commented,
Support has told us that this is no longer prioritized. Is that true? If so, very unfortunate as we were waiting for this feature.
View comment · Posted Apr 04, 2023 · Robert De La O
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Robert De La O commented,
This is something new that just started happening to our tickets as well after over a year of using Answer Bot. We are having to exclude certain customers from Answer Bot now as a result.
View comment · Posted Mar 21, 2022 · Robert De La O
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Robert De La O commented,
We leverage saml to provision users and when an employee leaves it automatically suspends them (though we as admins don't always know this). It would be nice to have a filter on the team view to filter team members who are suspended so we can downgrade them.
View comment · Posted Oct 01, 2021 · Robert De La O
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Robert De La O commented,
Agree with all of the above. We really need to be able to edit the organization on a closed ticket. We had tickets that were misassigned and we want to be able to correct this inaccuracy.
View comment · Posted Apr 12, 2021 · Robert De La O
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Robert De La O commented,
Agreed this is important for us as well.
View comment · Posted Mar 05, 2021 · Robert De La O
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