Robert De La O

1. Community
2. Feedback - Ticketing System (Support)
3. Email scanners are closing tickets from Answer Bot

This is something new that just started happening to our tickets as well after over a year of using Answer Bot. We are having to exclude certain customers from Answer Bot now as a result.  

• View comment
• Robert De La O
• Created March 21, 2022 16:04
• 2 votes

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

We leverage saml to provision users and when an employee leaves it automatically suspends them (though we as admins don't always know this). It would be nice to have a filter on the team view to fi...

• View comment
• Robert De La O
• Created October 01, 2021 15:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Agree with all of the above. We really need to be able to edit the organization on a closed ticket. We had tickets that were misassigned and we want to be able to correct this inaccuracy.

• View comment
• Robert De La O
• Created April 12, 2021 15:15
• 10 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Sending a Scheduled Query in Explore

Agreed this is important for us as well. 

• View comment
• Robert De La O
• Created March 05, 2021 17:10
• 1 vote