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Denis Menard

Joined Apr 15, 2021

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Last activity Feb 07, 2025

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ACTIVITY OVERVIEW

Latest activity by Denis Menard

Denis Menard commented,

CommentUsing Built by Zendesk apps

Hello, 

 

Can we set the bot to speak in other langages? Like French, Spanish… Thanks 

View comment · Posted Feb 07, 2025 · Denis Menard

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Denis Menard commented,

CommentAI agent basics

Hello All, Do you know if we can add Date Fields in the bot? I want to let people define ask for a call back and purpose them date and time..

Thansk

View comment · Posted Sep 24, 2024 · Denis Menard

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Denis Menard commented,

CommentTeam members and groups

Hello, if it can be defined in Role, it will be great!!

View comment · Posted May 07, 2024 · Denis Menard

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Denis Menard created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hello,

 

I'm trying to create a ZIS that will help my users.

In fact there's for each tickets a lot of information to put consult on Ticket and User Fields. To limit navigation, I created a ZIS that populate Ticket Fields from Relevant User Fields, and update user Fields if Ticket fields is changed. It works well except for Date. I thinks that it's related to Date Format. in Ticket Fields 

      {
                "id": 17336016451101,
                "value": "2024-03-04"
            },
            {

In User Fields

"date_of_birth": "0202-02-26T00:00:00+00:00",

and I use this to get Date: 

        "Champ_age_dob_of_client": {
                            "Type": "Action",
                            "ActionName": "zis:common:transform:Jq",
                            "Parameters": {
                                "expr": ".ticket.custom_fields[] | select(.id == 17336016451101) | .value |tostring ",
                                "data.$": "$.current_ticket"
                            },
                            "ResultPath": "$.Champ_age_dob_of_client",
                            "Next": "Champ_insurance1"
                        },
 
Do you know if I can challenge that?
 
Thanks
 

Posted Mar 14, 2024 · Denis Menard

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Denis Menard commented,

CommentEnd users and organizations

Hello, I have several type of end user, and for some need dedicate user fields (like VIP/Pro...). Is it possible to create some conditions in fields (like for Forms for Ticket Fields?) or to hide some fields in certain conditions?

Thansk

 

View comment · Posted Jan 12, 2024 · Denis Menard

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Denis Menard created a post,

Post Developer - Zendesk APIs

Hello,

I create a dynamic_content to feed a webhook.

My Dynamic content contains: 

{
    "claim": {
        "application": {
            "enquiryType": "{{dc.a}}",
            "businessSource": "{{dc.c}}",
            "reference": "{{dc.d}}",
            "briefDescription": "{{dc.e}}",
            "directReferral": "{{dc.f}}",
            "tradeUnion": {
                "isUnionMember": "{{dc.g}}",
                "tradeUnionName": "{{dc.h}}",
                "{{dc.3u}}": "{{dc.i}}",
                "happyToUse": "{{dc.j}}",
                "{{dc.ze}}": "{{dc.k}}",
                "jointBranchBoard": "{{dc.l}}",
                "fundingReference": "{{dc.m}}",
                "{{dc.4a}}": "{{dc.n}}",
                "{{dc.3w}}": "{{dc.o}}",
                "{{dc.4b}}": "{{dc.p}}",
                "contributingMember": "{{dc.q}}"
            },

I put in in my Webhhook, but it seems that some escape characters are added. Do you know a way to solve this?

{\"claim\": {\r\n\t\t\"application\": {\r\n\t\t\t\"enquiryType\": \"Family Law\",\r\n\t\t\t\"businessSource\": \"-\ 

How can I solve that?

thanks 

Posted Dec 05, 2023 · Denis Menard

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Denis Menard commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Progressing, but blocked now.

I did that :

  "definition": {
                    "StartAt": "checkfield",
                    "States": {
                        "checkfield": {
                            "Type": "Choice",
                            "Choices": [
                                {
                                    "And": [
                                        {
                                            "Variable1": "$.input.ticket_event.custom_field.id",
                                            "NumericEquals": 14113959816477
                                        },
                                        {
                                            "Variable2": "$.input.ticket_event.current",
                                            "StringEquals": "cancel_agreement"
                                        }
                                    ],
                                    "Next": "Get_Agreement_ID"
                                }
                            ],
                            "Default": "CheckValue2"
                        },
                        "CheckValue2": {
                              "Type": "Choice",
                            "Choices": [
                                {
                                    "And": [
                                        {
                                            "Variable3": "$.input.ticket_event.custom_field.id",
                                            "NumericEquals": 14113959816477
                                        },
                                        {
                                            "Variable4": "$.input.ticket_event.current",
                                            "StringEquals": "send_agreement"
                                        }
                                    ],
                                    "Next": "Get_Ticket"
                                }
                            ],
                            "Default": "Finish"
                        },
 
 
But the cancel is not working, and my workflow never go in step "get_agreement_ID" step.
Do you know why?
 
Logs: 
 "message": "Execution Successful",  "fields": {    "account_id": ,    "began_at": "2023-10-20T14:57:44Z",    "emitted_by": "zis-engine",    "ended_at": "2023-10-20T14:57:44Z",    "execution_states": [      "CheckStatus",      "CheckValue",      "Finish"    ],    "flow_name": "zis:sg_adobe3:flow:ticket-created-flow",    "input": {      "ticket_event": {        "current": "cancel_agreement",        "custom_field": {          "field_type": "tagger",          "id": 14113959816477,

View comment · Posted Oct 20, 2023 · Denis Menard

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Denis Menard commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Top, It's working!

 

thank you!

View comment · Posted Oct 19, 2023 · Denis Menard

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Denis Menard commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hello, 

 

Thanks for your feedback, but my trigger has to start when the value of this ticket field change.

So do I have yo put

   {
    "Variable": "$.input.ticket_event.custom_field.id",
    "NumericEquals": 1234567890,
"Variable2': $.input.ticket_event.custom_field.value"
"StringEquals":"myvalue"
    "Next": "YesProcessValue"
  }

View comment · Posted Oct 19, 2023 · Denis Menard

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Denis Menard commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

thanks, will try!

 

View comment · Posted Oct 19, 2023 · Denis Menard

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