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Denis Menard
Joined Apr 15, 2021
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Last activity Feb 07, 2025
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Latest activity by Denis Menard
Denis Menard commented,
Hello,
Can we set the bot to speak in other langages? Like French, Spanish… Thanks
View comment · Posted Feb 07, 2025 · Denis Menard
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Denis Menard commented,
Hello All, Do you know if we can add Date Fields in the bot? I want to let people define ask for a call back and purpose them date and time..
Thansk
View comment · Posted Sep 24, 2024 · Denis Menard
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Denis Menard commented,
Hello, if it can be defined in Role, it will be great!!
View comment · Posted May 07, 2024 · Denis Menard
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Denis Menard created a post,
Hello,
I'm trying to create a ZIS that will help my users.
In fact there's for each tickets a lot of information to put consult on Ticket and User Fields. To limit navigation, I created a ZIS that populate Ticket Fields from Relevant User Fields, and update user Fields if Ticket fields is changed. It works well except for Date. I thinks that it's related to Date Format. in Ticket Fields
{
"id": 17336016451101,
"value": "2024-03-04"
},
{
In User Fields
"date_of_birth": "0202-02-26T00:00:00+00:00",
and I use this to get Date:
Posted Mar 14, 2024 · Denis Menard
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Denis Menard commented,
Hello, I have several type of end user, and for some need dedicate user fields (like VIP/Pro...). Is it possible to create some conditions in fields (like for Forms for Ticket Fields?) or to hide some fields in certain conditions?
Thansk
View comment · Posted Jan 12, 2024 · Denis Menard
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Denis Menard created a post,
Hello,
I create a dynamic_content to feed a webhook.
My Dynamic content contains:
{
"claim": {
"application": {
"enquiryType": "{{dc.a}}",
"businessSource": "{{dc.c}}",
"reference": "{{dc.d}}",
"briefDescription": "{{dc.e}}",
"directReferral": "{{dc.f}}",
"tradeUnion": {
"isUnionMember": "{{dc.g}}",
"tradeUnionName": "{{dc.h}}",
"{{dc.3u}}": "{{dc.i}}",
"happyToUse": "{{dc.j}}",
"{{dc.ze}}": "{{dc.k}}",
"jointBranchBoard": "{{dc.l}}",
"fundingReference": "{{dc.m}}",
"{{dc.4a}}": "{{dc.n}}",
"{{dc.3w}}": "{{dc.o}}",
"{{dc.4b}}": "{{dc.p}}",
"contributingMember": "{{dc.q}}"
},
I put in in my Webhhook, but it seems that some escape characters are added. Do you know a way to solve this?
{\"claim\": {\r\n\t\t\"application\": {\r\n\t\t\t\"enquiryType\": \"Family Law\",\r\n\t\t\t\"businessSource\": \"-\
How can I solve that?
thanks
Posted Dec 05, 2023 · Denis Menard
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Denis Menard commented,
Progressing, but blocked now.
I did that :
"message": "Execution Successful",
"fields": {
"account_id": ,
"began_at": "2023-10-20T14:57:44Z",
"emitted_by": "zis-engine",
"ended_at": "2023-10-20T14:57:44Z",
"execution_states": [
"CheckStatus",
"CheckValue",
"Finish"
],
"flow_name": "zis:sg_adobe3:flow:ticket-created-flow",
"input": {
"ticket_event": {
"current": "cancel_agreement",
"custom_field": {
"field_type": "tagger",
"id": 14113959816477,
View comment · Posted Oct 20, 2023 · Denis Menard
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Denis Menard commented,
Top, It's working!
thank you!
View comment · Posted Oct 19, 2023 · Denis Menard
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Denis Menard commented,
Hello,
Thanks for your feedback, but my trigger has to start when the value of this ticket field change.
So do I have yo put
{
"Variable": "$.input.ticket_event.custom_field.id",
"NumericEquals": 1234567890,
"Variable2': $.input.ticket_event.custom_field.value"
"StringEquals":"myvalue"
"Next": "YesProcessValue"
}
View comment · Posted Oct 19, 2023 · Denis Menard
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Denis Menard commented,
thanks, will try!
View comment · Posted Oct 19, 2023 · Denis Menard
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