MENARD Denis

1. Support
2. ...
3. Règles de gestion
4. Recette pour le workflow : envoi de rappels de tickets automatisés aux clients

Bonjour,  Merci pour cet article. C'est très complet. Questions : Les tickets émis par l'automatisme apparaissent ils dans Support (peut on les chercher?), sont ils visibles dans Explore? 

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• MENARD Denis
• Created September 08, 2021 13:40
• 0 votes

1. Support
2. ...
3. More integrations
4. Microsoft: Setting up Zendesk for Microsoft Outlook Integration

Hello Components is it working now? On my side, I can't install it.. Thanks,  

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• MENARD Denis
• Created June 24, 2021 07:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Forwarding Emails to an external email

Hello,    Some updates on this subject?   Thanks 

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• MENARD Denis
• Created May 07, 2021 09:00
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Forwarding tickets with attachments to external business partners

Hello,   We tested this option, but result is not great. Our externals need for example to see who sent the mail (mail address) and not name as it it in  side conversation..  How can we change this...

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• MENARD Denis
• Created May 07, 2021 08:58
• 0 votes