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Christoffer Jon Sinnbeck
Joined Apr 15, 2021
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Last activity Jan 20, 2022
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Latest activity by Christoffer Jon Sinnbeck
Christoffer Jon Sinnbeck created a post,
Hi,
I have this piece of code in my ticket sidebar app (this is a simplified example):
client.context().then(context => {
console.log("CONTEXT", context);
this.context = context;
});
client.get("ticket").then(ticket => {
console.log("TICKETDATA", "ID=" + ticket.ticket.id, "SUBJECT=" + ticket.ticket.subject);
this.ticketData = ticket;
})
However, when my app loads/refreshes, this results in the ticket data and context being loaded for all open tickets (open ticket tabs), not just the ticket tab in focus. Is this intended behaviour? I have used the apps framework for some years and never noticed this before. A screenshot from our sandbox:
If it is intended, how do I identify which ticket is in focus, so I can grab the ticket data with client.get("ticket") (or sub-properties, e.g. client.get("ticket.organization.organizationFields")) for just that ticket? In the example above, for #1635. I would have assumed that at least only one context (which includes a ticket ID) was fetched, but I also get all three of those, as can be seen.
Thanks for any input.
Kind regards,
Chris
Edited Jan 20, 2022 · Christoffer Jon Sinnbeck
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