Chris Fassano
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Total activity159
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes76
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Subscriptions48
Activity overview
Latest activity by Chris Fassano-
Chris Fassano commented,
Does Zendesk require the external_id to be unique among all other external_id's in Zendesk?
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Chris Fassano commented,
Hi Zendesk team,Would be great if we could get an update on this.We just hit a roadblock on a project because Zendesk webhooks don't allow for custom headers.
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Chris Fassano created a post,
List Groups API excludes deleted groups
I noticed that the List Groups API has a boolean field indicating if the group is deleted or not. But the API only lists groups if deleted = false. Is there a way to have it list all groups, regard...
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Chris Fassano commented,
Anton de Young - Are we able to delete SSO configurations? I don't see an option for that in the UI.
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Chris Fassano commented,
Jay Kershner - We do use this app. But it's only helpful for hiding field values from agents. It doesn't hide field values from customers on the ticket submission form. This is why I have two produ...
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Chris Fassano commented,
Chris Koboldt - Thank you!
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Chris Fassano commented,
Shayan Moussawi - The article explicitly says otherwise. What am I missing?
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Chris Fassano commented,
Meg Gunther - Are you referring to the removal of the ability to sort tickets by subject? That's only for the user profile page. Not ticket views. You'll still be able to sort ticket views by subje...
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Chris Fassano commented,
"Files that are uploaded and attached to tickets in the help center Customer Portal are scanned for malware and hidden from all users if malware is detected. Currently, admins can't override the ma...
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Chris Fassano commented,
Salim Moumouni - I use the "Ticket is created" condition. You would only want to use "Ticket is updated" as a condition if you want the trigger to fire for updates that occur after ticket creation....