Chris Fassano
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Total activity70
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Last activity
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Activity overview
Latest activity by Chris Fassano-
Chris Fassano commented,
Yes. That seems to be working normally.
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Chris Fassano commented,
The People pages for Customers (end users) and Organizations remain in Support, but they have moved to the main navigation bar. My agents are able to view and click on the Organizations icon, but...
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Chris Fassano commented,
Step one says to open the list of tickets I want to search from. Is that implying that the search will be limited to tickets in the currently selected ticket view? That doesn't seem to be how Zende...
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Chris Fassano commented,
FYI - the formatting on this is really jacked up.
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Chris Fassano commented,
Hi Jen, Regarding your first question...You can view the ticket requesters' contact details while still viewing the ticket by opening the "User" tab, located in the top right corner of the ticket.
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Chris Fassano commented,
The CKEditor was enabled in our account (we use Agent Workspace). I noticed that the syntax isn't rendered when it's copy & pasted into the comment field. Is that expected behavior?
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Chris Fassano created a post,
Deactivate field values instead of deleting them
What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become outdated. If a field option becomes outdated and I want to remove it from the ...