Chris Fassano
-
Total activity131
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes64
-
Subscriptions40
Activity overview
Latest activity by Chris Fassano-
Chris Fassano commented,
"Files that are uploaded and attached to tickets in the help center Customer Portal are scanned for malware and hidden from all users if malware is detected. Currently, admins can't override the ma...
-
Chris Fassano commented,
Salim Moumouni - I use the "Ticket is created" condition. You would only want to use "Ticket is updated" as a condition if you want the trigger to fire for updates that occur after ticket creation....
-
Chris Fassano commented,
BradAtStash - Who's adding these values to the subject line in the first place? Are you expecting the ticket requester to follow a specific format? If they don't then an agent will have to update t...
-
Chris Fassano commented,
Michael Steward - how are those values getting in the subject line?
-
Chris Fassano commented,
Custom ticket field #1Field type: Drop-downField values: CA, MOCustom ticket field #2Field type: Drop-downField values: Process, Receive, Claim, Return action... Customer ticket field #3Field type:...
-
Chris Fassano commented,
Scott Burnham - Not sure why you're being so snippy. If you want a product team to understand why a change is negatively impacting you then you'll need to communicate why it's a problem. Not just "...
-
Chris Fassano commented,
Heather Rommel - I see a lot of comments saying that they need to sort by subject. But no one explains why.
-
Chris Fassano commented,
Scott Burnham - what's the use case for sorting tickets alphabetically by subject?
-
Chris Fassano commented,
Hrishikesh Kokate - you'll need to use "html_body:" instead of "body:".https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#bodies
-
Chris Fassano commented,
This says the role out ended. 6/20/2022. My instance hasn't received this update.