Prodigy Finance Ltd (smooch-cus_MQXpWvgysrPJfP)

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.

I was just coming here to post this. It would be immensely helpful. 

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• Prodigy Finance Ltd (smooch-cus_MQXpWvgysrPJfP)
• Created August 18, 2020 07:18
• 2 votes

1. Community
2. Tips from users - Zendesk Suite
3. How we create new content using KCS in the ticketing process

Thanks for the detailed reply. I'll definitely have a look at that for my project!

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• Prodigy Finance Ltd (smooch-cus_MQXpWvgysrPJfP)
• Created October 04, 2018 15:26
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How we create new content using KCS in the ticketing process

I'm curious on how you report on your various KPIs. Are these mostly insights reports?

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• Prodigy Finance Ltd (smooch-cus_MQXpWvgysrPJfP)
• Created October 04, 2018 08:37
• 0 votes