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Chris Smith

Joined Apr 15, 2021

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Last activity Mar 18, 2025

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ACTIVITY OVERVIEW

Latest activity by Chris Smith

Chris Smith commented,

Community comment Feedback - Ticketing system (Support)

+1 Agree. The need to view HEIC files within a ticket is only going to grow. Is there a plan to allow this?

View comment · Posted Mar 18, 2025 · Chris Smith

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Chris Smith commented,

CommentBusiness rules

We have a very nuanced business with about 100 triggers in play. A small number of triggers capture the bulk of the volume while the remaining triggers capture the most nuanced volume. Is it best to place the high capture triggers at the front of the progression or place the lower, nuanced triggers at the front?  Does it matter?

View comment · Posted Oct 30, 2024 · Chris Smith

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Chris Smith commented,

CommentChat best practices and recipes

How can I make this trigger work with multiple departments of varying operating hours (e.g. Dept. Fred's operating hours are closed but Dept. Barney and Dept. Betty is open)?  Need to give Dept. Fred customers a closed message. I'm guessing the Queue Size (account) condition is not relevant. 

View comment · Edited Oct 21, 2024 · Chris Smith

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Chris Smith commented,

Community comment Feedback - Voice (Talk)

I would like to forgo the pop-up and be able to route calls directly to agents w/ an audible tone upon arrival (eliminate the need for acceptance). This is beneficial for agents assigned to only the phone channel. 

View comment · Posted Aug 01, 2024 · Chris Smith

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Chris Smith commented,

CommentChat best practices and recipes

Is there a limit to the number of conditions a trigger will check? 

 

I have approx. 30 unique URL's requiring routing to a specific group. My trigger conditions currently state: 

Visitor loaded the chat widget

Check any of following condition

Visitor page URL - Contains - ABC123 

 

Seems like I've run out of room to add all of our unique URL's.

View comment · Posted Jul 25, 2024 · Chris Smith

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Chris Smith commented,

CommentSetting up and using Text

I need to two unique text notifications: 1) customers contacting us inside of operating hours; and 2) customers contacting us outside of operating hours. No problem setting up a trigger for the first, but is there a trigger recipe for the second scenario? 

View comment · Posted May 20, 2024 · Chris Smith

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Chris Smith commented,

CommentSetting up and using Text

Trying to find instruction on including a pdf file in an SMS response to an end user (customer). Anyone have any information on this?

View comment · Posted May 17, 2024 · Chris Smith

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Chris Smith commented,

CommentSetting up and using Text

Is there a trick to making the SMS number clickable on mobile devices?

View comment · Posted Apr 15, 2024 · Chris Smith

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Chris Smith commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 on this.

View comment · Posted Dec 27, 2022 · Chris Smith

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Chris Smith commented,

Community comment Feedback - Voice (Talk)

Has a legitimate ETA been announced?

View comment · Posted Dec 07, 2022 · Chris Smith

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