Chris Smith
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Last activity
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Activity overview
Latest activity by Chris Smith-
Chris Smith commented,
Now into Q3. Any update on this?
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Chris Smith commented,
Can anyone report any progress on this problem? Seems to be a pretty basic expectation.
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Chris Smith commented,
Luca, Thanks Luca! With Zendesk being less than helpful, any way you can share with me the custom code structure your technicians developed?
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Chris Smith commented,
Luca, Just curious if you've made progress on this. Our account has multiple departments with varying hours of ops. Chat suppression code in place and contact form has been disabled. Nonetheless, w...
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Chris Smith commented,
If using Day of week as a condition for messaging chat is unavailable over a weekend, can the condition simply be Greater than 4 or must it also include Less than 0?
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Chris Smith commented,
Need some clarification. This article indicates chat triggers will not fire if no agents are online. Yet, in selecting trigger conditions, there's the option of Account status - offline or Departme...
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Chris Smith commented,
Is there a status update to this? Admins must be able to throttle this function. Is there a workaround (e.g. prevent via a trigger)? Does Zendesk recognize this as an issue/bug or is the stance "i...
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Chris Smith commented,
Yes. I would like to establish a metric for percentage of calls answered within a specific amount of time. In this case, the goal would be 80% of calls answered within 20 seconds. I need to measu...
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Chris Smith created a post,
80/20 Talk SLA
Any easy way to setup a Talk SLA of 80/20 (80% of calls answered w/in 20 seconds) for inbound calls?
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Chris Smith commented,
Until the launch of this dataset occurring sometime within Q2, I'm curious how others are working around this Zendesk issue. Any alternatives better than screen-shotting the daily agent snapshot a...