Chris Smith
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Votes on activity by Chris Smith-
Any update to this? I'd love to have access to historical, intraday reporting (30 minute, 60 minute segments) of agent Available time, Away Time, Offline Time, etc.
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Completely agree. These are core fundamental metrics used in contact centers. I was surprised they were not built in to the off the shelf Explore package of available reports. I wonder what the tr...
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Can anyone report any progress on this problem? Seems to be a pretty basic expectation.
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Until the launch of this dataset occurring sometime within Q2, I'm curious how others are working around this Zendesk issue. Any alternatives better than screen-shotting the daily agent snapshot a...
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I'm not seeing a definitive answer to the first question posed on this thread. If there are multiple departments, each with varying hours of ops, then what is the most efficient means of preventing...
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This request for essential call centers metrics has been lingering for a very long time. However, it does not appear as though this need has gained any momentum. Is there a possibility of this req...
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Being able to retrieve this specific data is critically important in managing the effectiveness of call centers. It's pretty standard data used in call centers. Can we get an update?
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When Agent Workspace was first promoted, we took advantage of it but quickly discovered the ability for an agent to chat directly with another agent was no longer available. For example, an agent ...
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Now into Q3. Any update on this?
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Luca, Thanks Luca! With Zendesk being less than helpful, any way you can share with me the custom code structure your technicians developed?