Thomas Verschoren

Problem solver with a passion for Apple sitting behind a Zendesk. https://verschoren.com - https://internalnote.com - https://premiumplus.io

Community Moderator

Total activity

114
Last activity

January 25, 2023 18:34
Member since

April 15, 2021 15:20
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0 users
Followed by

1 user
Votes

10
Subscriptions

57

Activity overview

Latest activity by Thomas Verschoren

Thomas Verschoren commented, January 25, 2023 18:34
Same issue. The `zcli` tooling works but Zendesk doesn’t recognize or uses the `zcli_apps=true` anymore.
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- Thomas Verschoren
- Created January 25, 2023 18:34
- 0 votes
Thomas Verschoren commented, January 19, 2023 19:12
For those still having issues with the setup, I wrote down the best practices I use when deploying Authenticated Messaging in this article: https://internalnote.com/jwt-messaging/ It includes: Exp...
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- Thomas Verschoren
- Edited January 19, 2023 19:13
- 1 vote
Thomas Verschoren commented, September 29, 2022 12:19
One of those tiny feature releases that unlock so much potential flows to improve self service content. Love it!
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- Thomas Verschoren
- Created September 29, 2022 12:19
- 1 vote
Thomas Verschoren created a post, September 22, 2022 18:12
Need for Custom Headers in Webhooks
1. Community
2. Feedback - Ticketing System (Support)
Question, I'd like to pass a header together with the webhook. More specifically, when calling your own Sell API's to e.g. create a Lead, the API requesters the following header to be present: con...
- Thomas Verschoren
- Created September 22, 2022 18:12
- 1 follower
- 0 comments
- 2 votes
Thomas Verschoren commented, September 06, 2022 08:52
When will it be possible to add Lookup Fields to end user forms on the Help Center? Use case: Employee forms where they need to list their direct manager, approver or employee the ticket is about....
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- Thomas Verschoren
- Created September 06, 2022 08:52
- 7 votes
Thomas Verschoren commented, August 31, 2022 05:56
Any word on supporting flexible sidebar apps for those new profiles? They currently still show the old interface, not flexible and boxed compared to the new UI that ticket sidebar apps get.
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- Thomas Verschoren
- Created August 31, 2022 05:56
- 0 votes
Thomas Verschoren commented, June 07, 2022 14:18
Hey,The Dropdown fields in your Guide form are created by editing a custom ticket field in the Zendesk Admin Panel. Adding or injecting extra options in a dropdown client-side will not work since t...
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- Thomas Verschoren
- Created June 07, 2022 14:18
- 0 votes
Thomas Verschoren commented, April 11, 2022 09:50
Is there a way to set a distribution pool when creating leads via API? I can set an owner ID but not sure what would be the ID of a pool?
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- Thomas Verschoren
- Created April 11, 2022 09:50
- 2 votes
Thomas Verschoren commented, February 28, 2022 09:36
That's nice!
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- Thomas Verschoren
- Created February 28, 2022 09:36
- 0 votes
Thomas Verschoren commented, January 26, 2022 11:34
Awesome, appreciate it!
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- Thomas Verschoren
- Created January 26, 2022 11:34
- 0 votes