Thomas (internalnote.com)
I write about Zendesk and the Sunshine platform on https://internalnote.com I'm CTO at https://premiumplus.io, Premier Zendesk Partner in EMEA
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Activity overview
Latest activity by Thomas (internalnote.com)-
Thomas (internalnote.com) commented,
The article says that this is available for Enterprise (Plus), but the header also mentions Professional.Which one is it?
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Thomas (internalnote.com) commented,
Hey,You can prefill custom fields in the Classic Web Widget via the following code, where 123456 is the ID of your Connect ID field. Note that the customer will see this value. <script type="text/j...
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Thomas (internalnote.com) commented,
Apparently we all have access to Sunshine Conversation keys inside of the Admin Panel now? If so you can use this flow to do a lookup of users and merge profiles: https://internalnote.com/deepdive...
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Thomas (internalnote.com) commented,
Quick update from my side: Apparently my Zendesk account was tagged with an internal flag that prevented External ID matching. This flag has now been removed by Zendesk Support and the issue was re...
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Thomas (internalnote.com) commented,
Zach Anthony Would it be possible to also add a payload key for Visibility? "detail": { "brand_id": "224348602", "id": "7005414006398", "visibility": "agents"} or "detail": { "brand_id": "22434...
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Thomas (internalnote.com) commented,
Ashwin Raju Thanks for the feedback, (Not sure if troubleshooting can happen in this thread or if I should raise a Support ticket?) When I enter https://{{domain}}.zendesk.com/api/v2/zen:user/109...
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Thomas (internalnote.com) commented,
This workaround works although it's a bit convoluted :-) The fact that every Object Record requires a name, make it so we need to add a name for each Orderline instead of them being incremental. Th...
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Thomas (internalnote.com) commented,
Hey Zach Anthony Pretty cool stuff this new webhooks! One question related to the above: to prevent duplicate messages being send to e.g. Slack upon ticket update (see here for an example) it might...
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Thomas (internalnote.com) created a post,
List objects for a user
Let's say I have the following object type: { "custom_object_records": [ { "url": "https://d3v-verschoren.zendesk.com/api/v2/custom_objects/pokemon_captured/records/01GXXWZ8GWTDSTNEQHFZV0...
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Thomas (internalnote.com) commented,
You could always go for the Primary Key Detail? That way the order directly impacts the UI for both the detail view of a record, as well as the lookup field.