Thomas (internalnote.com)
I write about Zendesk and the Sunshine platform on https://internalnote.com I'm CTO at https://premiumplus.io, Premier Zendesk Partner in EMEA
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Total activity175
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Last activity
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Followed by4 users
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Activity overview
Latest activity by Thomas (internalnote.com)-
Thomas (internalnote.com) commented,
That's awesome news! Thanks.
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Thomas (internalnote.com) commented,
For those wanting do get the same thing done without resorting to the old Chat API's, I documented a version of this based on the new (unified) Agent Status APIs and is available on all Zendesk pla...
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Thomas (internalnote.com) created a post,
App Developer - ZAT - Requests
Hey, Two requests as an App Developer 1. Routing Zendesk ZAT has a routing feature, which allows us to deeplink from an app to a specific asset in Zendesk: https://developer.zendesk.com/api-referen...
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Thomas (internalnote.com) commented,
Mine might be a bit exotic but I use the (new) custom objects for this: I created a Custom Object called "Ticket Review" containing 5-10 review points as custom fields with drop-down (or checkboxe...
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Thomas (internalnote.com) commented,
Hey Ashwin RajuA few comments about the above: Once the rollout starts and since Zendesk has no "feature availability API endpoint": Can we assume that:- any custom without custom objects v2 enable...
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Thomas (internalnote.com) commented,
Note:Since the new Agent Home will contain native Followed and Cc'd views, we decided to make our Follower View app free on the Marketplace! https://www.zendesk.com/marketplace/apps/support/282379/...
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Thomas (internalnote.com) commented,
Glad it worked! You’re welcome :-)
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Thomas (internalnote.com) commented,
Window.zE settings only works for the classic widget, but does not work for messaging. That requires a different API call. See this documentation: https://developer.zendesk.com/documentation/zen...
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Thomas (internalnote.com) commented,
The article says that this is available for Enterprise (Plus), but the header also mentions Professional.Which one is it?
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Thomas (internalnote.com) commented,
Hey,You can prefill custom fields in the Classic Web Widget via the following code, where 123456 is the ID of your Connect ID field. Note that the customer will see this value. <script type="text/j...