Thomas (internalnote.com)
I write about Zendesk and the Sunshine platform on https://internalnote.com I'm CTO at https://premiumplus.io, Premier Zendesk Partner in EMEA
-
Total activity175
-
Last activity
-
Member since
-
Following0 users
-
Followed by4 users
-
Votes22
-
Subscriptions80
Activity overview
Latest activity by Thomas (internalnote.com)-
Thomas (internalnote.com) commented,
For those interested in building a VIP alert app themselves: I wrote up a full tutorial: https://internalnote.com/vip-alert-app/
-
Thomas (internalnote.com) commented,
The Android SDK worked like a charm! Thanks
-
Thomas (internalnote.com) commented,
Hey,I hooked up the iPhone to my Mac and checked the macOS Console Log to search error messages since the application didn't work. Ticket has been raised for instance d3v-verschoren.zendesk.com
-
Thomas (internalnote.com) commented,
Hmm... I get an "Messages failed to load" error when adding the channel ID from the Admin Panel. Even the UI shows a "succesful update", the Console shows this error: Config could not be initialize...
-
Thomas (internalnote.com) commented,
Do note that if you allow customers to login their organization name is visible in the portal. And if a customer appears in more than one organization that name will also appear in a dropdown on t...
-
Thomas (internalnote.com) commented,
Make sure you use the TAG of a dropdown, and not the label. You can find this by going to admin center > ticket fields and selecting your field. Tags are often a lowercase version of the label.
-
Thomas (internalnote.com) commented,
Hey, If you are using the Classic Widget that would be this code <script type="text/javascript"> zESettings = { webWidget: { contactForm: { fields: [ { id: 'description', p...
-
Thomas (internalnote.com) commented,
Let's say I want to route all Finance intents to the group Finance. Do I really need to add all 83 sub-intents of the Finance category to the trigger as rules? Cause that seems unmanageable, especi...
-
Thomas (internalnote.com) commented,
That's awesome news! Thanks.
-
Thomas (internalnote.com) commented,
For those wanting do get the same thing done without resorting to the old Chat API's, I documented a version of this based on the new (unified) Agent Status APIs and is available on all Zendesk pla...