Thomas (internalnote.com)
I write about Zendesk and the Sunshine platform on https://internalnote.com I'm CTO at https://premiumplus.io, Premier Zendesk Partner in EMEA
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Recent activity by Thomas (internalnote.com)-
App Developer - ZAT - Requests
Hey, Two requests as an App Developer 1. Routing Zendesk ZAT has a routing feature, which allows us to deeplink from an app to a specific asset in Zendesk: https://developer.zendesk.com/api-referen...
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List objects for a user
Let's say I have the following object type: { "custom_object_records": [ { "url": "https://d3v-verschoren.zendesk.com/api/v2/custom_objects/pokemon_captured/records/01GXXWZ8GWTDSTNEQHFZV0...
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Add a Duplicate/Clone button to any Record
It would be handy for end-users to have an easy way to duplicate an object via the UI. Scenario: An IT company that stores devices in Custom Objects. They each have a Vendor, Warranty, Accessory, P...
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Internal Note - a collection of developer focused tutorials
Hey all, I’ve started writing about Zendesk in a new newsletter Internal Note. The blog focused on the developer and Sunshine side of Zendesk and tries to turn Zendesk’s excellent documentation int...
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Need for Custom Headers in Webhooks
CompletedQuestion, I'd like to pass a header together with the webhook. More specifically, when calling your own Sell API's to e.g. create a Lead, the API requesters the following header to be present: con...
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Use Followers as VIEW parameter conditions
PlannedZendesk is setup by default with a "My Tickets" view which shows agents all tickets assigned to them, Since the new Follower feature, more often than not we assign tickets to the Tier 1 that should...