Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Total activity401
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Last activity
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Activity overview
Latest activity by Stephen Belleau-
Stephen Belleau commented,
It would be nice if all ticket comments/events had an anchor link that can be shared with other agents to take them directly to that comment/event.
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Stephen Belleau commented,
What do you mean by different departments - is it like Support vs IT vs Sales? Do each of the departments use Zendesk as well? Are they agents? If so, I think it's common for each department to hav...
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Stephen Belleau created a post,
Prevent "Thank you" replies from reopening tickets
Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / clicks for agents, and can impact reporting on agent handle times / time to res...
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Stephen Belleau commented,
Orsolya Forster does semantic search also work in the ticket Knowledge sidebar?
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Stephen Belleau commented,
Max McCal any chance of updating this field to support multiple email addresses? 🙂
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Stephen Belleau commented,
Amisha Sharma YES! Thank you, this looks much better now 😍
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Stephen Belleau commented,
Amisha Sharma re: When we treat a text as markdown syntax, it is markdown's nature to not respect line breaks and currently, there isn't a way to modify this behavior. That's fine for single line ...
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Stephen Belleau commented,
Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...
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Stephen Belleau commented,
Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...
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Stephen Belleau commented,
Hey Ying! Try setting your dashboard date filter to "from 7 days ago to end of today". Then when you schedule the delivery at end of day Friday, it should give you that 8-day week of last Friday th...