Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
-
Total activity383
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes149
-
Subscriptions123
Comments
Votes on activity by Stephen Belleau-
Hey @...! Take a look at https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_q5d_dms_jkb So the syntax you're looking for should be something like: IF (INCLUDES_...
-
Orsolya Forster does semantic search also work in the ticket Knowledge sidebar?
-
Kelsa Henry +1 to your fantastic post. We have all of the same questions and concerns. For anyone else who comes along, I'll share some of what I found after doing some digging. 1) Unable to view b...
-
Amisha Sharma I love that agents can now draft their internal notes at the same time as their public comment! I still think there is opportunity to make this experience somehow more graceful and e...
-
@... Sure, I agree that it still constitutes feedback that could one day be addressed natively. In the meantime, I guess I'm more wondering how we can improve developer support in the Community. I...
-
I'm so on board with this suggestion! Either remove all tags, or at the very least, change it from "set tags" to "replace tags".
-
Joshua Bentley This sounds familiar! We found a solution for exactly this scenario. Create a trigger with these conditions: Ticket is Created Channel is Voicemail Comment text does not contain the...
-
Agreed! This would be really helpful.
-
Sure - I was thinking something similar to how ticket triggers work already. They have the conditions it evaluates, and then the actions it performs when something evaluates to true. e.g email a us...
-
Hey Nicole! I was thinking actual triggers - if the trigger functionality is going to be expanded to include custom resource objects in the future, then I would hope articles could be included. So ...