Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Recent activity by Stephen Belleau-
Wow. Huge +1 to this. Thank you for sharing @... ! I'm alarmed to find this out, and the answer of "I'm afraid we won't be able to override or separate access" is unacceptable. We need more granula...
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I found this very frustrating as well. IMO this should be prioritized as a bug fix rather than a new feature request. Not being able to edit the current version of a dashboard can be pretty crippli...
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Sure. Sorry if that was confusing. By "create a dropdown" I meant a custom ticket field. This solution won't help you report retroactively, but will give you the data moving forward. Click the Adm...
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It would be great to have this solved natively. In the meantime, what you can do @... is create a dropdown with each of your support addresses, and then a trigger per support address. When received...
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Sure. Ideally, we can generate the public or password protected link, but since that link still goes to mydomain.zendesk.com where we have setup SSO, the users will still have to sign in before acc...
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Hi Vincent, I won't be able to participate in the EAP, but wanted to share feedback that it's important to have the ability for shared dashboards to be behind SSO, and not just a password-protected...
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Hey Jonathan - we have the same concerns about PII being emailed out. I'll share the (terribly inconvenient) workaround we use to reduce this risk. 1. Assume into an agent (via yourdomain.zendesk.c...
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Absolutely, this would be useful! I'm sure I've seen another larger thread on this same topic with a bunch of users, but I can't seem to find it when I search :(
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@William - you can achieve finer control over what displays in your outbound emails by using Liquid Markup in triggers: https://support.zendesk.com/hc/en-us/articles/115015758148 This removes the ...
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Hey Nicole! I was thinking actual triggers - if the trigger functionality is going to be expanded to include custom resource objects in the future, then I would hope articles could be included. So ...