Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Recent activity by Stephen Belleau-
Sure - I was thinking something similar to how ticket triggers work already. They have the conditions it evaluates, and then the actions it performs when something evaluates to true. e.g email a us...
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Thinking a little broader here, it would be great to have trigger functionality on articles, period. Our use case is similar where we would like our KCS III group notified whenever internal article...
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If this is implemented, it would be great to have a way to automatically set the default category or section filter based on a ticket property, for example a custom dropdown field that we can set v...
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@Elizabeth our agents experienced this recently as well. It seems to be a conflict with Symantec Endpoint Protection chrome extension. We're still looking into it! EDIT: never mind, not an extensio...
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Can Zendesk hire this guy as a producer? ;) These recommendations are exactly what we need, very well thought out and would address many of our concerns. For our business, the most important one is...
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John hit the nail on the head - that's exactly what we would like to see as well.
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We also just discovered another side effect, that because these are considered private comments, SLA policy is not being applied. The ticket is being reopened, but does not have a "Next SLA Breach"
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+1, we have the same use case regarding KCS that Sboyd mentioned. I'd also like to highlight the numerous times I've encountered broken links on Zendesk's own help center. This feature would certai...
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I agree as well! Not only would this be useful for accessibility reasons (e.g. colourblindness), but as Nnicolau said, it can help with eye strain as well. Personally I don't see a need for being a...
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+1 - exactly what Kay said. Stop the email spam, or let us control it. A ticket being created is good enough.