Stephen Belleau

1. Community
2. Zendesk Suite Q&A
3. Calculation with multiple results - Show First Result Only

@... actually there might be a better way. See @...'s comment here: https://support.zendesk.com/hc/en-us/articles/360022364653/comments/1260800152970  

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• Stephen Belleau
• Created January 18, 2021 22:43
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Reporting on tags added and removed over time

@... Even though historic tag reporting isn't possible, you should be able to achieve this because you can safely assume that all completed action items did previously have the request tag. 1: # Ti...

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• Stephen Belleau
• Created January 21, 2021 17:25
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Explore Query - Solved ticket within 1 week

@... you bet. Can't take credit for it myself but happy to keep it circulating :)   @... - Gotcha! That makes perfect sense. In that case, we need to recreate this query in the Ticket Updates datas...

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• Stephen Belleau
• Created January 22, 2021 18:20
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Count Comma Separated Values In A Single Cell

Hey @... good question. I think I was able to replace the excel function in explore. I don't have any comma separated values to test with but it seems to work when I tried to count other things. Cr...

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• Stephen Belleau
• Created January 21, 2021 18:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Time filter

@... - Two things to check: - make sure you are searching "Update - Date" and not "Update date".  - make sure you are using the Ticket Updates dataset. Update - Date is only available in Ticket Upd...

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• Stephen Belleau
• Created January 19, 2021 22:47
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Time filter

No problem @... :)  For your dashboard filter, you do want to use Time Filter, not Data. Let's make sure you're seeing the right attribute though. When you're selecting from the list of Time attrib...

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• Stephen Belleau
• Created January 20, 2021 19:37
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Explore - Format KPI metric as text

I feel like something's not quite right here. I tried several things with formulas but nothing works. This is what I expected to be a solution: 1. It makes sense that metrics are expecting a number...

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• Stephen Belleau
• Created February 07, 2021 02:15
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Reporting on number of solves/replies by submitter group

@... In theory! I suppose it depends on your role permissions. If all agents are group-restricted (can only see tickets that belong to groups they are in), then that should work. Otherwise, there's...

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• Stephen Belleau
• Created February 04, 2021 20:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Formatting Ticket Created date along X-axis

You can do this with a custom attribute. But be aware, you can't filter a custom attribute by floating date ranges. So you need to: 1. Remove your Ticket Created - Year/Month columns. Since those h...

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• Stephen Belleau
• Created February 22, 2021 23:12
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Having difficulty tracking escalations from Level 1 to Level 2 groups by Agents

Hey @... - can you share more about what looks different between Insights and Explore? What's off about your results? As a first guess, I wonder if there needs to be brackets around your AND condit...

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• Stephen Belleau
• Created February 04, 2021 20:00
• -1 votes