Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Activity overview
Latest activity by Stephen Belleau-
Stephen Belleau commented,
Max McCal any chance of updating this field to support multiple email addresses? 🙂
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Stephen Belleau commented,
Amisha Sharma YES! Thank you, this looks much better now 😍
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Stephen Belleau commented,
Amisha Sharma re: When we treat a text as markdown syntax, it is markdown's nature to not respect line breaks and currently, there isn't a way to modify this behavior. That's fine for single line ...
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Stephen Belleau commented,
Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...
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Stephen Belleau commented,
Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...
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Stephen Belleau commented,
Hey Ying! Try setting your dashboard date filter to "from 7 days ago to end of today". Then when you schedule the delivery at end of day Friday, it should give you that 8-day week of last Friday th...
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Stephen Belleau commented,
Hey Ross Edwards - can you explain a bit more? Are you using the Zendesk Time Tracking app and looking to reference the "Total time spent" field in your webhook update? I'm not sure what you mean b...
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Stephen Belleau commented,
Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition? IF ( ([Changes - Field name] = "Customer request type" AND [Changes - Previous value] ...
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Stephen Belleau commented,
Hey Damon Maranya - it looks like the first article you pointed to is doing what you want: if (HelpCenter.user.organizations[c].name !== "ZENDESK"){ $("#TICKET_FORM_ID").remove(); This code says "...
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Stephen Belleau commented,
Rockford Hipp turns out there is a way! MON (or mon or Mon, whatever case you prefer) DATE_FORMAT(TODAY(),"Mon DD YYYY")// returns Mar 21 2022 @... can we add this to https://support.zendesk.com/hc...