Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Recent activity by Stephen Belleau-
Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...
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Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...
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Hey Ying! Try setting your dashboard date filter to "from 7 days ago to end of today". Then when you schedule the delivery at end of day Friday, it should give you that 8-day week of last Friday th...
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Hey Ross Edwards - can you explain a bit more? Are you using the Zendesk Time Tracking app and looking to reference the "Total time spent" field in your webhook update? I'm not sure what you mean b...
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Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition? IF ( ([Changes - Field name] = "Customer request type" AND [Changes - Previous value] ...
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Hey Damon Maranya - it looks like the first article you pointed to is doing what you want: if (HelpCenter.user.organizations[c].name !== "ZENDESK"){ $("#TICKET_FORM_ID").remove(); This code says "...
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Rockford Hipp turns out there is a way! MON (or mon or Mon, whatever case you prefer) DATE_FORMAT(TODAY(),"Mon DD YYYY")// returns Mar 21 2022 @... can we add this to https://support.zendesk.com/hc...
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Kelsa Henry +1 to your fantastic post. We have all of the same questions and concerns. For anyone else who comes along, I'll share some of what I found after doing some digging. 1) Unable to view b...
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I dream of the day when, instead of ALL/ANY sections, we can manage conditions with logical operators (like liquid markup). condition 1 condition 2 condition 3 (1 AND 2) OR (2 AND 3)
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Just throwing this out there for multi-brand use cases - rather than using the signature user field, we simply build it into the trigger notifications. That way we can customize what it looks like ...