Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Votes on activity by Stephen Belleau-
Can Zendesk hire this guy as a producer? ;) These recommendations are exactly what we need, very well thought out and would address many of our concerns. For our business, the most important one is...
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I found this very frustrating as well. IMO this should be prioritized as a bug fix rather than a new feature request. Not being able to edit the current version of a dashboard can be pretty crippli...
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Thinking a little broader here, it would be great to have trigger functionality on articles, period. Our use case is similar where we would like our KCS III group notified whenever internal article...
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+1, we have the same use case regarding KCS that Sboyd mentioned. I'd also like to highlight the numerous times I've encountered broken links on Zendesk's own help center. This feature would certai...
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For us, this would be preferred for branding purposes. For the same reason that you are sending from @zendeskexplore.com instead of @bime.com. Also if we could select a support address, it could al...
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I agree as well! Not only would this be useful for accessibility reasons (e.g. colourblindness), but as Nnicolau said, it can help with eye strain as well. Personally I don't see a need for being a...
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We also just discovered another side effect, that because these are considered private comments, SLA policy is not being applied. The ticket is being reopened, but does not have a "Next SLA Breach"
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Max McCal any chance of updating this field to support multiple email addresses? 🙂
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What kind of filtering do you want to see? We currently have Date and Actor filters; what's next in your priorities? Item, Type, Activity. More specifically for "Item" it would be really cool if ...
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I agree with both Lou AND Peter Godden. There has to be a better way, but we also need to consider scenarios where we want to bulk update tickets across multiple forms. Perhaps being able to toggl...