Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
Community Moderator
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Recent activity by Stephen Belleau-
Prevent "Thank you" replies from reopening tickets
Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / clicks for agents, and can impact reporting on agent handle times / time to res...
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Bug with "Updater Role" attribute
In Insights, I have a # Public Comments report that has a filter for "Updater Role = Agent". It returns data for users who were an Agent at the time of their public comment, even if they are no lon...