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Mariano Terzolo

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Activity overview

Latest activity by Mariano Terzolo
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    Mariano Terzolo commented,

    Hi again, Just found out that the correct name for the instagram source is: via:instagram_dm Cheers!

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    Mariano Terzolo commented,

    Hi everyone, I can’t find a way to search for Instagram direct channel tickets. I don´t see Instagram in the list of valid ticket's sources for the “via” keyword. I’ve tried search strings like the...

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    Mariano Terzolo commented,

    Hi everyone, Is there a way to change the text of the farewell message "Great. Knowledge is power. You..."? Thanks.  

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    Mariano Terzolo commented,

    Hi Elaine, Thanks for your answer. Alas, we have just the Growth suite. Anyway, just to let you know, I found an acceptable workaround using triggers. First, I created triggers for attaching a labe...

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    Mariano Terzolo commented,

    Good morning community,   Is there a way to prevent agents from changing the brand of a ticket? I tried disabling the brand combo box but I couldn’t find how. Regards,   Mariano