Mariano Terzolo

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Hi again, Just found out that the correct name for the instagram source is: via:instagram_dm Cheers!

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• Mariano Terzolo
• Created June 08, 2022 17:16
• 0 votes

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Hi everyone, I can’t find a way to search for Instagram direct channel tickets. I don´t see Instagram in the list of valid ticket's sources for the “via” keyword. I’ve tried search strings like the...

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• Mariano Terzolo
• Edited June 08, 2022 13:45
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About the bot builder

Hi everyone, Is there a way to change the text of the farewell message "Great. Knowledge is power. You..."? Thanks.  

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• Mariano Terzolo
• Created May 23, 2022 20:28
• 0 votes

1. Support
2. ...
3. Ticket management
4. Multibrand known issues

Hi Elaine, Thanks for your answer. Alas, we have just the Growth suite. Anyway, just to let you know, I found an acceptable workaround using triggers. First, I created triggers for attaching a labe...

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• Mariano Terzolo
• Edited May 02, 2022 13:28
• 1 vote

1. Support
2. ...
3. Ticket management
4. Multibrand known issues

Good morning community,   Is there a way to prevent agents from changing the brand of a ticket? I tried disabling the brand combo box but I couldn’t find how. Regards,   Mariano

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• Mariano Terzolo
• Created April 29, 2022 13:01
• 0 votes