Victor Ivaniv

1. Community
2. Feedback - Ticketing System (Support)
3. Requester email not available in the ticket itself with new interface

Hi. We have an issue with interface too and i suspect these might be related.  The subject field appears to be moved up and hidden below ticket tabs frame in Agent workspace. Also, right above the ...

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• Victor Ivaniv
• Created April 26, 2023 09:14
• 0 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Activating focus mode for voice and chat in the Zendesk Agent Workspace

We too are having troubles using Focus mode with Messaging. Does it work only with legacy chat? Our agents still receive phone calls when in a Facebook or Whatsapp conversation

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• Victor Ivaniv
• Created March 31, 2022 08:19
• 0 votes