Aswin Kannan

Haha, no way. The unified search is a different feature as far as I know. The ability to post the same article in multiple sections will definitely be an Enterprise feature. That's what they do always.

@Daniel - Nope, we're all on the same boat. This is incredibly frustrating, and on top of that, this is going to be only on Guide Enterprise. Time to evaluate other options.

We recently removed 2 languages from our Help Center, and I wanted to bulk-delete the dynamic content. I'm disappointed that this functionality is not available natively. I have to open 100+ dynamic content and delete those 2 variants one by one. This is very poorly structured User Interfacing and needs a serious revammp.

Is this going to be only in Guide Enterprise? What about your other customers?

It'd be great to integrate the Guide analytics data in Insights/Explore, as we'd like to create reports for articles with the highest votes, comments, views, etc. The default view is not sufficient and lacks date range, scheduled reports, etc.

Thanks, Brett. Assuming that the Country field's ID is 12345, what is the value we should use in the place of 'name' in the example URL? Where can we find the equivalent for all other fields?

https://{{subdomain}}.zendesk.com/api/v2/users/{{ticket.requester.id}}.json?user[name]={{ticket.ticket_field_12345}} 

Can we combine 2 fields using this method, or it should be 2 different targets & triggers? I want to add a Country field in the web forms and update the user field accordingly. Thank you!

I'd like to create tabs inside our help articles to separate platform-specific information (screenshot below from Gmail support). How do we do this in Zendesk Guide? Is there a script/CSS that can help with converting the specific headers to tab automatically? (ex: if my article has 3 h2, there should be 3 tabs, etc.)

Thank you!

Hello Zendesk Team!

Could you please confirm if this is something you're considering? Please see the screenshot from our IT team. We got 80K emails sent to our servers and it is hammering everything. That is a crazy number and all because I cannot turn off this setting as an admin!

Thank you, Nicole. That worked like a charm! :)

For other fellow members: You need to go to Guide Admin > Customize Design (eye icon) > click on your current theme > Edit code and then paste the meta tag in document_head.hbs