Aswin Kannan
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Total activity106
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Last activity
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Posts
Votes on activity by Aswin Kannan-
Guide Data Analytics in Explore
CompletedIt'd be great to integrate the Guide analytics data in Insights/Explore, as we'd like to create reports for articles with the highest votes, comments, views, etc. The default view is not sufficient...
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Disable offline messages for everyone
AnsweredI have disabled the "Offline Message Notification" in my profile, and want to do it for the whole account. The only way now is for every agent to login and do it under their profile. This is a HUGE...
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Dynamic Content - Bulk Delete
We recently removed 2 languages from our Help Center, and I wanted to bulk-delete the dynamic content. I'm disappointed that this functionality is not available natively. I have to open 100+ dynami...
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Zendesk Guide - Tabs inside articles
AnsweredI'd like to create tabs inside our help articles to separate platform-specific information (screenshot below from Gmail support). How do we do this in Zendesk Guide? Is there a script/CSS that can ...
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Trigger to close the chat after being idle for 10 mins
AnsweredI want to create couple of triggers: 1. Send a message to customer, "Are you there?" if they haven't replied for 2 mins. 2. End the chat with a message if there's no reply for 10 mins. Is this poss...