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Dusan Basic

Joined Apr 15, 2021

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Last activity Oct 17, 2023

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ACTIVITY OVERVIEW

Latest activity by Dusan Basic

Dusan Basic commented,

CommentRouting

Barry Neary omnichannel routing was not on. Now it works :)  Thanks for the quick response! 

View comment · Posted Oct 13, 2023 · Dusan Basic

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Dusan Basic commented,

CommentRouting

I followed the suggestion above but still can't find "Add Skills" under "Actions" in Triggers.

I created a skill in the Skills section and used only the agent assignment area. Then I tried adding a trigger to assign the skill but there was no option "Add Skills" under "Actions" in Triggers.

Am I missing something? 

View comment · Posted Oct 13, 2023 · Dusan Basic

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