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Dusan Basic
Joined Apr 15, 2021
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Last activity Oct 17, 2023
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Latest activity by Dusan Basic
Dusan Basic commented,
Barry Neary omnichannel routing was not on. Now it works :) Thanks for the quick response!
View comment · Posted Oct 13, 2023 · Dusan Basic
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Dusan Basic commented,
I followed the suggestion above but still can't find "Add Skills" under "Actions" in Triggers.
I created a skill in the Skills section and used only the agent assignment area. Then I tried adding a trigger to assign the skill but there was no option "Add Skills" under "Actions" in Triggers.
Am I missing something?
View comment · Posted Oct 13, 2023 · Dusan Basic
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