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Shelly Gurrola's Avatar

Shelly Gurrola

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Shelly Gurrola

Shelly Gurrola commented,

CommentService Level Agreements (SLA), macros, and CSAT

Is there a way to set the default auto-response if virus protector opens the csat request, to choose Satisfied instant of assuming the worse?

View comment · Posted Apr 30, 2021 · Shelly Gurrola

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Shelly Gurrola commented,

CommentExplore recipes

Thank you for the recipe... my only concern is I can't trust this or any CSAT report until the bug in ZD is resolved. Any assistance you could offer towards that would be so appreciated.

https://support.zendesk.com/hc/en-us/articles/115012836948-Why-am-I-receiving-unexpected-bad-satisfaction-ratings-

View comment · Posted Apr 14, 2021 · Shelly Gurrola

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Shelly Gurrola commented,

CommentService Level Agreements (SLA), macros, and CSAT

Is there any update to this.... I see all of this from 2 years ago. I can't imagine how it would take this long to resolve this issue. Especially if (in my case) I associate performance reviews, customer health ratings, and other KPI metrics to something that is struggling. I and others have waited patiently. I am praying that this has been taken care of and simply missed the update....because as I today I AM STILL HAVING THE ISSUE AND AM VERY FRUSTRATED.

 

View comment · Posted Apr 03, 2021 · Shelly Gurrola

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