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Lexander Wist

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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Latest activity by Lexander Wist

Lexander Wist commented,

CommentSetting up Agent Workspace

Hi,
We keep having problems with focus mode some agents are still receiving calls when they are dealing with inbound customer chat, is this a known issue?

We have attempted to clear cookies and catch but it has not resolved the problem.

View comment · Posted Sep 03, 2021 · Lexander Wist

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Lexander Wist created a post,

Post Q&A - Reporting and analytics

Hi, I have the following call data, and would want it represented as a % of calls answered 

exluding the following abandon in IVR, Voicmail and on hold. as well as any calls abandon where time bracked was Not recorded or less then 5 seconds.

So is it posible for me to show a % of accepted calls that was answered after the customer had to wait 5 seconds in the que, I want to include calls answered within 5 seconds so cant use the bracket filter. 

Posted Aug 09, 2021 · Lexander Wist

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