Lexander Wist
-
Total activity4
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions2
Activity overview
Latest activity by Lexander Wist-
Lexander Wist commented,
Hi,We keep having problems with focus mode some agents are still receiving calls when they are dealing with inbound customer chat, is this a known issue?We have attempted to clear cookies and catch...
-
Lexander Wist created a post,
Custom abandon rate %
AnsweredHi, I have the following call data, and would want it represented as a % of calls answered exluding the following abandon in IVR, Voicmail and on hold. as well as any calls abandon where time brac...