Jimmy Rufo
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Total activity129
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Last activity
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Activity overview
Latest activity by Jimmy Rufo-
Jimmy Rufo commented,
Dane , is it in the roadmap to allow for admin override. i.e. As a manager of support, I want the agent who is OOO to handle an issue next week, when they are back from vacation. I do like how if...
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Jimmy Rufo commented,
Hi Pippa, this is a known limitation, and something I've already discussed with PM @... a few times. Its worth likely submitting this use case for product feedback.
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Jimmy Rufo commented,
Hi @..., We had historically used a third party integration for other fields that ZD does not support, such as formula fields. Unfortunately, the ones in place have proven unstable or ineffective ...
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Jimmy Rufo commented,
+1!
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Jimmy Rufo commented,
Any plans to be able to trigger a side conversation comment being sent to an agent via email? I get notified via email that a ticket with a side convo has been commented on, but I have to pivot to...
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Jimmy Rufo commented,
Katarzyna Karpinska - Is this feature available on Guide Legacy? Also, can a content block be strictly an image (no text)?
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Jimmy Rufo commented,
My organization has been unwilling to even try the Agent Workspace due to the horror stories brought up in this thread, and the features we read about. The composer box location and order of the c...
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Jimmy Rufo created a post,
Please support "Rollup Summary" as a supported field type in the Salesforce-ZD integration
Your support team confirmed that the Product Team states that "Rolllup Summary" is not a supported field. I would use this post to track building support into the integration. Also, your own supp...
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Jimmy Rufo commented,
Lisa Kelly - Are you aware of any feature enhancements that would allow ordering of comments to remain the same to pre-agent workspace settings? We still want to see new ticket comment on top! Ana...
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Jimmy Rufo commented,
Hi @..., Per our conversation over email, and what Anthony stated above, these instructions don't seem to fit for team-managed projects. Can someone please share those specific instructions?