Jimmy Rufo
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Recent activity by Jimmy Rufo-
Does anyone know if the "Add for all tickets" checkbox (in the Zendesk support option within the JIRA activity dropdown) can be defaulted to checked, when commenting to Zendesk? Or is it in the ro...
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I just enabled this and would love to see any use case of how it is enabled in action (i.e demo video?). I was actually hoping to use this to add a ticket field to perform a lookup over my existin...
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John Costello, ah I see, if they aren't relevant for custom queries, then I think we're in the clear from my end. Thanks.
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John Costello Can we have a follow up to customers that may use the older metrics in custom queries, so the end user doesn't have to search through them to figure out what needs to be changed? CC A...
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+1 to Jacob Christensen's comment. I would like to see some use cases of how it could effectively be used and why it could be a value to us. Thanks.
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Hi Pablo Kenney, Can your PMs or moderators be more proactive at redirecting users towards posts/channels where PM is actively reviewing? Doesn't seem like that happened here, but thanks for letti...
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Thanks Gab Guinto I was able to use a variation of this workflow to carry out my use case!
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Hi Max, Can you please update this thread on where this feature stands?
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Hi Lou, yup, we have that as best practices guidance, but my challenge is my internal agent base won't necessarily remember to CC themselves, and we often have new agents come in. The idea is to s...
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FYI Customer support could not give any option to automatically CC the agent, without the agent having to remember to do something ahead of time. The whole point is this type of change should be t...