Aaron Olson

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Thanks Graeme that is a good workaround but with other trigger and events that can get cumbersome. 

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• Aaron Olson
• Created March 08, 2018 15:10
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

This would be a great feature, I sent out automated message to customers to help keep tickets moving that have been in pending status at 2 and on the 4th  day. I would like to make a note in the ca...

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• Aaron Olson
• Created March 08, 2018 14:17
• 2 votes