Martin Cubitt
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Total activity128
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes74
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Subscriptions29
Activity overview
Latest activity by Martin Cubitt-
Martin Cubitt commented,
+1 from me, this would be really helpful in organising reporting from Guide. Publish/unpublished status would be nice too.
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Martin Cubitt commented,
Great to see progress Scott Allison and I would love to be able to measure not by time remaining but by % remaining too. I know it's greedy but 3 levels of % would be even better! And if they can b...
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Martin Cubitt commented,
Hi all, I wanted to set up SLA Alerting at 25, 50, 75 and 95% progress using Automation. As if the limit of hourly automation was not enough of a problem, I then find out that the Automation condit...
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Martin Cubitt commented,
That feedback you refer to was in 2015 and here we are in 2022 and the only change is that in September 2021 a product manager confirmed it was finally in the road map and would be shipped in phase...
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Martin Cubitt commented,
Madison, thanks for sharing this idea which is a good starting point to use alerts to prevent SLA breaches. I do have a few questions, to help me and others get more out of it. If you have two SL...
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Martin Cubitt commented,
When we first came across the issue, we reverted to the workaround, to use a CSAT link rather than embedded options but noticed the response rate nose dived. As CSAT responses are an important metr...
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Martin Cubitt commented,
The site says the Collaboration features include: Light agents Side conversations CCs and followers But it also says "Note: CCs and followers are included in all Zendesk Suite and Support plans."...
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Martin Cubitt created a post,
Adding Zendesk Invoice Status visibility
Feature Request Summary: When viewing Account Invoices in Zendesk, as well as listing all the invoices (with their date, number, amount and due date) it would be helpful to add their status (paid...
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Martin Cubitt commented,
It would be nice to see the invoice status next to each so we can find which one/s are overdue.
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Martin Cubitt commented,
This would be great, including custom fields. The option to export the list would be helpful too and was a surprising omission.