Martin Cubitt
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Total activity213
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Last activity
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Activity overview
Latest activity by Martin Cubitt-
Martin Cubitt commented,
Gorka Cardona-Lauridsen Thanks for your response. They're just after a listing of their tickets, ideally in Excel format, based on any filtering at the time they click Export from the My Requests v...
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Martin Cubitt commented,
Salvador Vazquez It would be great to have a response from Zendesk regarding the negative feedback in this thread, at the very least to assure customers they have a voice that is heard.
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Martin Cubitt commented,
Time and time again our customers ask how to export lists of their tickets and we have to give them the answer that Zendesk is a limited-feature tool and does not provide this somewhat fundamental ...
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Martin Cubitt commented,
It would be great to have this as part of the standard product. Would be a great feature.
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Martin Cubitt created a post,
End users get very little info on the My Requests list. It would be nice to make this configurable.
They get Subject ID Requester Last Activity Status We usually work with them via Form so can we have more flexability?
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Martin Cubitt created a post,
Sorting with sub-totals causes strange results
I created a simple table report in Explore, added row-level subtotals and final totals and everything looks great. However, when I change the sort from A-Z to Z-A it ends up putting the subtotal li...
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Martin Cubitt commented,
Oliver David Mottram Edit home_page.hbs replace {{search submit=false instant=settings.instant_search class='search search-full'}}</div> with {{search submit=false instant=settings.instant_search...
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Martin Cubitt created a post,
Is it possible to lock headings in a table query?
I would like the headings of a table report to stay put (rather than scroll off the page) when the user scrolls through the table data. Is this possible? Similar to Excel's freeze pane. Thanks Ma...
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Martin Cubitt commented,
+1 from me, this would be a great feature and the use-case provided by the original poster makes perfect sense.
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Martin Cubitt commented,
Thanks Lou - that would certainly help with the running of the 7 day condition but sadly wouldn't prevent other automation updates resetting the last updated value, eg we have automation to set the...