Martin Cubitt
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Total activity177
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Last activity
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Activity overview
Latest activity by Martin Cubitt-
Martin Cubitt created a post,
End users get very little info on the My Requests list. It would be nice to make this configurable.
They get Subject ID Requester Last Activity Status We usually work with them via Form so can we have more flexability?
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Martin Cubitt created a post,
Sorting with sub-totals causes strange results
I created a simple table report in Explore, added row-level subtotals and final totals and everything looks great. However, when I change the sort from A-Z to Z-A it ends up putting the subtotal li...
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Martin Cubitt commented,
Oliver Mottram Edit home_page.hbs replace {{search submit=false instant=settings.instant_search class='search search-full'}}</div> with {{search submit=false instant=settings.instant_search class...
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Martin Cubitt created a post,
Is it possible to lock headings in a table query?
I would like the headings of a table report to stay put (rather than scroll off the page) when the user scrolls through the table data. Is this possible? Similar to Excel's freeze pane. Thanks Ma...
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Martin Cubitt commented,
+1 from me, this would be a great feature and the use-case provided by the original poster makes perfect sense.
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Martin Cubitt commented,
Thanks Lou - that would certainly help with the running of the 7 day condition but sadly wouldn't prevent other automation updates resetting the last updated value, eg we have automation to set the...
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Martin Cubitt created a post,
Additional conditions for Automations on Ticket Updates
Using Automation, I would like to send a group email when a ticket has not been updated for 5 days. We then want to send another one after another 2 days (7 days since last update). To facilitate t...
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Martin Cubitt commented,
We recently changed time zone, our clocks moving forward 1 hour from GMT+10 to GMT+11 as we start Daylight Savings time.While providing RCA for a critical incident that occurred before daylight sav...
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Martin Cubitt commented,
Claire Miller When you say 'This is expected behavior and the issue only exists within the agent UI in Support', you describe it as 'expected behaviour' yet refer to it as an issue, which implies i...
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Martin Cubitt commented,
We just came across this issue after moving into Daylight Savings time and reviewing the timestamps for a sensitive RCA on a critical incident created prior to DST. Luckily Slack and GMAIL handle d...