Martin Cubitt
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Total activity149
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Last activity
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Activity overview
Latest activity by Martin Cubitt-
Martin Cubitt commented,
Orsolya Forster So this is expected this month (October), would you say?
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Martin Cubitt commented,
I concur - this is a basic expectation and often required for auditing compliance. Using API calls or JSON exports which need to be manipulated would allow manipulation.
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Martin Cubitt commented,
Thank you so much, worked a charm! (20% for me, but that was the section I didn't see)
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Martin Cubitt created a post,
Adding a message beneath the Search bar (but within the header) in Guide
AnsweredI want to add a message to our Guide front page with an announcement of some changes. I am a novice with CSS and have a basic grasp of HTML. Anyway, I managed to get the message where I want it and...
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Martin Cubitt commented,
It's great to see this, it is a good start to improving views. It would be nice if it allowed multi-select, eg so I can select all Status other than Closed.
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Martin Cubitt commented,
Thank you Ahmed Zaid for your thoughtful response. The data needs to site in a Google sheet to facilitate other purposes, The marketplace app I have been looking at will allow the process I have d...
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Martin Cubitt created a post,
Can I use Webhooks to send data from a Zendesk support ticket to a Google Sheet and then using that data in a lookup, return results to the Zendesk ticket as an internal note?
AnsweredMy question is - Can I used webhooks to achieve the following: Pass a Zendesk Org name to a Google Sheet from a new ticket creation (via a trigger) Look up a certain column on a certain sheet in ...
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Martin Cubitt commented,
+1 from me, this would be really helpful in organising reporting from Guide. Publish/unpublished status would be nice too.
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Martin Cubitt commented,
Great to see progress Scott Allison and I would love to be able to measure not by time remaining but by % remaining too. I know it's greedy but 3 levels of % would be even better! And if they can b...
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Martin Cubitt commented,
Hi all, I wanted to set up SLA Alerting at 25, 50, 75 and 95% progress using Automation. As if the limit of hourly automation was not enough of a problem, I then find out that the Automation condit...