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Jürgen König

Joined Apr 15, 2021

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Last activity Jan 20, 2023

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ACTIVITY OVERVIEW

Latest activity by Jürgen König

Jürgen König commented,

Community comment Feedback - Ticketing system (Support)

+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!

View comment · Posted Jan 20, 2023 · Jürgen König

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Jürgen König commented,

Community comment Feedback - Ticketing system (Support)

Any news on that? Would be nice to have an improvement here...

View comment · Posted May 16, 2022 · Jürgen König

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Jürgen König commented,

CommentSetting up Zendesk Chat

Hello Dane, thank you for an answer. Unfortunately this does not solve the problem. I am searching for a solution to inform (anyhow: mail, ticket, alarm, ...) on basis of an event by a trigger action. Background: No automatic creation of a support ticket by a chat available. Regards, Jürgen

View comment · Posted Feb 03, 2022 · Jürgen König

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Jürgen König commented,

CommentSetting up Zendesk Chat

I miss an email notification as a trigger action to any person mail address (e.g. alert if chat requester waits too long) or similar.

View comment · Posted Feb 01, 2022 · Jürgen König

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Jürgen König commented,

CommentReporting for Chat

Unfortunately the report is not GDPR conform as it contains personal data and can be activated by an admin individually nor can be system wide deactivated.

View comment · Posted Oct 26, 2021 · Jürgen König

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Jürgen König commented,

Community comment Feedback - Chat and Messaging (Chat)

+1

In a worldwide organisation with various chat departments, I see this as essential to control offline messages and the process to distribute them.

View comment · Posted Oct 22, 2021 · Jürgen König

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Jürgen König commented,

Community comment Feedback - Chat and Messaging (Chat)

We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.

View comment · Posted Jul 13, 2020 · Jürgen König

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Jürgen König commented,

Community comment Feedback - Reporting and analytics (Explore)

I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having several support departments), you have a sea of forms, groups, etc. and the selection lists are endless and hardly possible to handle in a comfortable way. In summary: + 1 from my side.

View comment · Posted Apr 20, 2020 · Jürgen König

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