Reine Berg

@...

This post is from October 2009 and nothing has happened.

The chances of this getting done is just below zero, so don't hope 2 much.

This is the most unneccesarry process ever!.. What about just adding the e-mail adress. Or is that to complicated?
It works fine with Freshdesk...

Unbelievable, a suggestion that is "live" after more than 10 years...
How can this NOT have been solved?

I mean this is not "rocket science"

Example: Trigger if Organization is "Acme Co" and Priority is more than Normal, then "Add CC" - specifying an end-user email address.  This would allow the organization's primary contact stay in the loop about what their employees have requested.

(and yes I know the workaround with e-mail target).

Zendesk... Update please...🙄

Regarding License Keys and connections, We use a program Royal TS https://www.royalapplications.com/ts/win/features

Wery nice program...