Franco Landa
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Total activity67
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Last activity
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Member since
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Activity overview
Latest activity by Franco Landa-
Franco Landa commented,
Hi @..., In the case of my organization, the biggest impediment is when attempting work on the same query. As Mark points out, though, working on the same dashboard can be difficult.
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Franco Landa commented,
+1 I forget about this when building new queries and the moment I click Cancel, it's instant regret as the entire query is wiped out. This definitely needs to be addressed.
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Franco Landa commented,
+1 This may seem like a little thing, but navigating away from a dashboard you were working on because you click "Edit query" can be a pain.
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Franco Landa commented,
+1 It is definitely a pain to have to open up a query to view our calculated metrics/attributes. A separate page/section to manage them outside of queries would be amazing.
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Franco Landa commented,
+1 This has been a pain point for everyone from Team Leaders to Admins who all work on queries for their teams. With everyone spread out, it makes it extremely difficult to collaborate on queries w...
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Franco Landa commented,
+1 This would be amazing to have! Our Zendesk Team Leaders collaborate on reports with one another and it's such a hassle for everyone involved to have exit the query before others can view what wa...
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Franco Landa created a post,
Ability to set a custom date range for custom date attributes
As I build custom standard calculated attributes for date attributes, I would like the ability to set a custom date range for those custom date attributes, so that I can easily filter date ranges o...
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Franco Landa commented,
+1 This would be useful as our teams are preparing to migrate to Explore from Insights. With everyone building their Queries in Explore, everyone can see the queries and many of them are for person...
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Franco Landa commented,
+1 This would be a great feature to see from a usability perspective. Exporting the report to adjust it offline seems like extra steps that shouldn't be necessary. This would also be great to see a...
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Franco Landa commented,
+1 on this. As Eugene noted on the "workaround", that is a manual adjustment that requires maintenance of something that is already being captured by Zendesk (i.e. a Search can filter by Received A...