Judith

Makros in Zendesk Chat

Answered

1. Community
2. Feedback - Chat and Messaging (Chat)

Hello, we want to have the Makros from Zendesk Support in Zendesk Chat. Is it called short cuts there? Oder is there another oppotunity, which i have not found until now?    Regards   Judith

• Judith
• Created August 25, 2022 10:28
• 3 followers
• 1 comment
• 0 votes

Switch E-Mail Conversation off after Chat

Answered

1. Community
2. Zendesk Suite Q&A

Hello,   we are testing Zendek Chat. But how can i switch off, that the customer gets the conversation also per E-Mail? I would like to have only chat and if i want to (when it make sense) then als...

• Judith
• Created August 24, 2022 13:50
• 2 followers
• 1 comment
• 0 votes

Date and time in Autoreply German

1. Community
2. Deutsch Community

Hello,   i found this post https://support.zendesk.com/hc/en-us/community/posts/4409515307418-Insert-Date-in-Macro?page=1#community_comment_4409510074650 and learn how to put the date in an Automat...

• Judith
• Created April 27, 2022 13:05
• 3 followers
• 1 comment
• 0 votes