Craig Willis

Thanks for the quick response Chris.  

We are on the Basic Plan, should I check the "Default to last used email address for new tickets"?

Also, based on what you mentioned, the email address should change whenever the ticket is updated based on the assignees' primary group, correct?

Craig

Hi Gail, 

I've installed the app and it's showing in the App section on the ticket.  However, the appropriate email address doesn't appear to be being applied when new tickets are created and assigned to a group.

Here's our configuration, when should we expect to see the appropriate email automatically applied?

Thanks

Craig

Thanks, Gail, I'll review this as it seems to address the majority of the issue even with the caveats.

Craig

We now have two forms: