Patrick Harland-Lee
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Total activity37
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Last activity
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Activity overview
Latest activity by Patrick Harland-Lee-
Patrick Harland-Lee commented,
This would be a great addition and would help us be more efficient when providing links to answers/discussions to clients!
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Patrick Harland-Lee commented,
I for one am becoming a Community Moderator in addition to my normal job, so I don't have time to deal with tickets and emails related to this. What I would love is a dashboard that shows me a list...
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Patrick Harland-Lee commented,
I'd be cautious about turning on Community without any kind of spam filter as well... is this something Zendesk is planning?
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Patrick Harland-Lee commented,
We'd also love this as we want to be able to moderate any users that create an account with inappropriate details.
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Patrick Harland-Lee commented,
Hey Nicole, any updates on this? I guess there were some surprises in the dev process 😛
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Patrick Harland-Lee created a post,
Moderate Only New Posts, Not Comments
We want to only approve new Posts, but we want every comment to be added instantly (otherwise we'll be creating too much work for ourselves). Is there a way (or could an enhancement be raised) to i...
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Patrick Harland-Lee commented,
+1 for this request as well. At the moment we're having to ask our developers to use the Talk API to automatically set our status to away when we lock or shutdown our computers since it doesn't cur...
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Patrick Harland-Lee commented,
+1 for this, we need a way to notify the agent that there's something about the organization that separates the workflow of all tickets coming in from them compared to other organizations. Though I...