Joe Tinter
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Activity overview
Latest activity by Joe Tinter-
Joe Tinter commented,
+1 to Matt! This would be an awesome add. I know there's a lot going on with Skills Based Routing, but old school views do need a refresh and a few new ideas, like the above. The ability for views ...
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Joe Tinter created a post,
CSAT, Slack Notifications, and Liquid Markup: How to randomize your CSAT notifications!
The Problem You want agents to be excited about their CSAT. So you set up a Slack channel, and everything's going great. But something's missing. The Webhook responses all look really robotic, righ...