Jacob Christensen
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
-
Total activity659
-
Last activity
-
Member since
-
Following5 users
-
Followed by2 users
-
Votes209
-
Subscriptions257
Activity overview
Latest activity by Jacob Christensen-
Jacob Christensen commented,
Hey Richard 👋 If the metric you would like formatted in a time format is recorded in seconds, then you should be able to use the Duration display format.Hope that helps you out.
-
Jacob Christensen commented,
Hey CJ, I know this isn't exactly what your request is asking, but it does seem relevant, so if you haven't already seen the update, here it is. https://support.zendesk.com/hc/en-us/articles/52857...
-
Jacob Christensen commented,
Glad you liked it CJ Johnson! I saw your question a while back when I was trying to work this out for myself, and I decided to share my experience. Hope you and others join in with best practices a...
-
Jacob Christensen commented,
Came by this article looking for something else, just want to mention that requester phone numbers are now available in Explore.
-
Jacob Christensen created a post,
Dealing with SLA blind spots
Background We use first- and next-reply-time targets in our SLA policies, however, there are certain scenarios where intuitively you would expect to be covered by one of these targets, but you are ...
-
Jacob Christensen commented,
What Dan R. said! These are both golden improvements! 🥇
-
Jacob Christensen commented,
Hi Karen Hynes 👋 Has the ability to report on agent availability time been released? I haven't seen a release note on this, but am very eager to have this capability as it is something our agents a...
-
Jacob Christensen commented,
Hi Brandon, If your plan allows, you could create a bot to greet visitors on your messaging channel, and direct them to outcomes of your choosing, using flow builder. https://support.zendesk.com/hc...
-
Jacob Christensen commented,
Eric Ypsilantis This is awesome! It was the missing step for me
-
Jacob Christensen commented,
Hi @... You probably resolved this a while back, I just came across the same error message, so I wanted to add my observations here. Placeholders have dots in them, and sometimes a composer window ...