Jacob Christensen
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
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Total activity606
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Last activity
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Member since
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Following5 users
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Followed by1 user
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Votes190
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Activity overview
Latest activity by Jacob Christensen-
Jacob Christensen commented,
Hi Tatiana Ozaruk {% case ticket.brand.name %}{% when "BlueParro'th" %} This is brand with apostrophe {% when "Jabrah", "biscuit" %} This is NOT brand with apostrophe {% else %} This tic...
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Jacob Christensen commented,
Have you tried to wrap the string in single quotes rather than double?
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Jacob Christensen commented,
Hey Tatiana, Perhaps you could sidestep the issue by comparing part of the string (contains) without the apostrophe, as in... # string = 'hello world' {% if string contains 'hello' %} string i...
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Jacob Christensen commented,
This announcement about support for Slack DMs might be worth a look for some on this thread: https://support.zendesk.com/hc/en-us/articles/4933457212442--Announcing-Slack-Direct-Messages
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Jacob Christensen commented,
Hi Alex C 👋 Glad you were able to work it out with Lou!Ironically, my message was stuck in moderation, so it showed up late to the party.
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Jacob Christensen commented,
Hi Alex, Just a quick note here on making HTML conform to JSON standards, I use the below article as a reference whenever I need to do such things - hope it helps you out. 4 Things You Must Do When...
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Jacob Christensen commented,
Hi Karen, Scheduling a CSV download of a view is not a built-in feature, and I'm not aware of any add-on that can do that either. I hope you haven't given up on Explore just yet because you should ...
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Jacob Christensen commented,
Hi Nora, I believe that there should be such a condition for triggers, it may just be worded differently, searching for "language" should bring it up https://support.zendesk.com/hc/en-us/article...
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Jacob Christensen commented,
Hi Raphaël! A combination of trigger and webhook should enable you to update ticket-, user, and -org fields using the Zendesk API. However, there could be unexpected consequences of doing so, so th...
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Jacob Christensen commented,
Hi Kay! Possibly you're creating your report in the Ticket Updates history dataset?I would use the Tickets dataset for that - so what is counted isn't the number of updates, but the number of ticke...